It's OK, Just Smile!

I came across an retail article this morning that had some simple little quotes. Whether you're nearly at the finish line and it's about time to reflect on your performance for the year, or your bracing for the few most hectic days of the year, they provide some simple bite sized chucks that might just help guide you through the coming year, or just give you something to hold on to through the coming days:

“An ok decision brilliantly executed is better than a perfect decision poorly executed” (Doug Edwards CEO, Prime) (BRW)

That one really ties in with a common gripe from marketing managers:

"You spend six months and millions of dollars building your Christmas and New Year sales plan, and then the plan is delivered at store level by millions of holiday pay teenagers who've never worked in retail before!"

It's a bit late now... Next:

“Being good is the enemy of being great”

A good way to stay focused, though hopefully it won't cancel out any pride you were feeling with some of your moderate successes.

There's a couple here that really are a reminder to just  take the time not to overlook the basics ie. get out there onto the shop floors and shopping centres. And take notes!

“Walk in their shoes” Ross Love partner BCG (BRW)

“A desk is a dangerous place to view the world” (John Le Carre, author)

And this one's definitely the best. It's some advice that David Liddys (CEO, Bank of Queensland) received on his first day working in a bank back at the start of his career and will help get anyone in the firing line through the next few days:

“I don’t care what you do Liddy, Just smile and call the customer by their name” (BRW)

We do tend to complicate things some times!

Anyway the original article is by The Retail Doctor on the Inside Retailing site and you can see it here.